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Carbon8 Help Desk

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We’re sorry to hear you didn't love your Carbon8. Please reach out to us at support@carbon8water.com with your order number and the products you’d like to exchange or return, and we'll take it from there.

How do I place a return or exchange?

Ordering

Returns & Exchanges

What is the Carbon8tion Cycle

How do I order new CO2?

How many cylinders can be exchanged at a time?

How often should the cylinders be exchanged?

How to complete a refill with your exchange box.

What carrier are you using for exchange?

How long does it take for full cylinders to arrive after I have given the exchange box to USPS?

Can I cancel my Carbon8tion Cycle subscription?

Carbon8tion Cycle

Getting Started Guide

How does Carbon8 work?

Should I wash Carbon8 before use?

Will the water come chilled from Carbon8?

Why does the water need to be cold?

Can I keep room temp water in the tank?

I am having difficulties screwing in the CO2 bottle?

Using Carbon8

Where is Carbon8 made?

How many liters of water can you make with Carbon8?

Can I change the fizz level?

Is Carbon8 dual voltage?

Do I need a special water system to use the Carbon8 Sparkling Water Maker?

Can I add flavors into the tank?

My Carbon8 drizzles a little while dispensing...

How many colors does Carbon8 Water come in?

What is the price?

What is the size/footprint of Carbon8 Water?

How long is the cord?

Can I store the water tank away from the Carbon8, in the refrigerator?

Can I only use glasses to pour carbonated water into?

My machine makes noise while dispensing, is this normal?

Frequently Asked Questions

Shipping

Payment

Gifting

Where do you ship?

How long does shipping take?

How do I track my order?

Return, refund & exchange policy:

Return, refund & exchange policy

Can I return a sale item?

Can I change/ cancel my order?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?

How do I place a return or exchange? 

How do I place a return or exchange?Updated 2 years ago

How do I place a return or exchange?