<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>We ship throughout the continental United States.&#xA0;</p><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>The Carbon8 system will typically arrive within 5 days. The CO2 canister shipping has to be done by ground and this can take up to 5 days. Carbon8 begins shipping in May 2023</p><p><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Please provide your order information into chat so we can look up your tracking number.&#xA0;</p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--return-refund--exchange-policy"><style type="text/css" id="isPasted"></style><style type="text/css"></style><strong>Return, refund &amp; exchange policy:&#xA0;</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.&#xA0;<br>&#xA0;<br>All products must be in its original packaging with CO2 canister removed for safe return shipping.</p>

Shipping

<h3 id="return-refund--exchange-policy"><strong>Return, refund &amp; exchange policy</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.&#xA0;<br><br>All products must be in its original packaging with CO2 canister removed for safe return shipping. &#xA0;</p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--how-do-i-place-a-return-or-exchange"><style type="text/css" id="isPasted"></style><style type="text/css"></style>How do I place a return or exchange?&#xA0;</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>We&#x2019;re sorry to hear you didn&apos;t love your Carbon8. Please reach out to us at support@carbon8water.com with your order number and the products you&#x2019;d like to exchange or return, and we&apos;ll take it from there. </p><p><br></p><p><br></p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?&#xA0;</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>Once the item has returned to our facility in non-damaged condition, we will process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statement.&#xA0;</p><p><br></p><p><br></p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Yes, sales items can be returned.&#xA0;</p><p><br></p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--can-i-change-cancel-my-order"><style type="text/css" id="isPasted"></style><style type="text/css"></style>Can I change/ cancel my order?&#xA0;</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We&apos;re currently working through a high volume of orders and may not be able to change or cancel your order prior to shipment.&#xA0;</p>

Returns & Exchanges

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Carbon8 water accepts all major credit cards.&#xA0;</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>We do not offer Buy Now, Pay Later at this moment. &#xA0;</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Once the item has returned to our facility in non-damaged condition, we will process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statemen<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Once the item has returned to our facility in non-damanged condition, we process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statement.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">t.</span> </p>

Payment

<h3 id="do-you-offer-cooperategifting">Do you offer cooperate&#xA0;gifting?</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style>Yes, please contact sales@carbon8water.com to organize pricing and separate shipping addresses.</p><p><br></p><p>&#xA0;</p><h3 id="do-you-offer-gift-receipts"><strong>Do you offer gift receipts?</strong></h3><p>We are unable to refund to a different credit card then the one use to make the original purchase. All refunds are issued to the original purchase card.&#xA0;</p>

Gifting

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