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Carbon8 Help Desk

<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>We ship throughout the continental United States.&#xA0;</p><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>The Carbon8 system will typically arrive within 5 days. The CO2 canister shipping has to be done by ground and this can take up to 5 days. Carbon8 begins shipping in May 2023</p><p><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Please provide your order information into chat so we can look up your tracking number.&#xA0;</p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--return-refund--exchange-policy"><style type="text/css" id="isPasted"></style><style type="text/css"></style><strong>Return, refund &amp; exchange policy:&#xA0;</strong></h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style>We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.&#xA0;<br>&#xA0;<br>All products must be in its original packaging with CO2 canister removed for safe return shipping.</p>

Shipping

Ordering

What is the Carbon8tion Cycle

How do I order new CO2?

How many cylinders can be exchanged at a time?

How often should the cylinders be exchanged?

How to complete a refill with your exchange box.

What carrier are you using for exchange?

How long does it take for full cylinders to arrive after I have given the exchange box to USPS?

Can I cancel my Carbon8tion Cycle subscription?

Carbon8tion Cycle

Getting Started Guide

How does Carbon8 work?

Should I wash Carbon8 before use?

Will the water come chilled from Carbon8?

Why does the water need to be cold?

Can I keep room temp water in the tank?

I am having difficulties screwing in the CO2 bottle?

Using Carbon8

Where is Carbon8 made?

How many liters of water can you make with Carbon8?

Can I change the fizz level?

Is Carbon8 dual voltage?

Do I need a special water system to use the Carbon8 Sparkling Water Maker?

Can I add flavors into the tank?

My Carbon8 drizzles a little while dispensing...

How many colors does Carbon8 Water come in?

What is the price?

What is the size/footprint of Carbon8 Water?

How long is the cord?

Can I store the water tank away from the Carbon8, in the refrigerator?

Can I only use glasses to pour carbonated water into?

My machine makes noise while dispensing, is this normal?

Frequently Asked Questions

Returns & Exchanges

Payment

Gifting

Where do you ship?

How long does shipping take?

How do I track my order?

Return, refund & exchange policy:

Return, refund & exchange policy

How do I place a return or exchange?

Can I return a sale item?

Can I change/ cancel my order?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?

Return, refund & exchange policy:

ShippingUpdated 2 years ago

Where do you ship?

How do I track my order?

Return, refund & exchange policy:

Return, refund & exchange policy: