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Carbon8 Help Desk

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Please provide your order information into chat so we can look up your tracking number.

How do I track my order?

Ordering

Shipping

What is the Carbon8tion Cycle

How do I order new CO2?

How many cylinders can be exchanged at a time?

How often should the cylinders be exchanged?

How to complete a refill with your exchange box.

What carrier are you using for exchange?

How long does it take for full cylinders to arrive after I have given the exchange box to USPS?

Can I cancel my Carbon8tion Cycle subscription?

Carbon8tion Cycle

Getting Started Guide

How does Carbon8 work?

Should I wash Carbon8 before use?

Will the water come chilled from Carbon8?

Why does the water need to be cold?

Can I keep room temp water in the tank?

I am having difficulties screwing in the CO2 bottle?

Using Carbon8

Where is Carbon8 made?

How many liters of water can you make with Carbon8?

Can I change the fizz level?

Is Carbon8 dual voltage?

Do I need a special water system to use the Carbon8 Sparkling Water Maker?

Can I add flavors into the tank?

My Carbon8 drizzles a little while dispensing...

How many colors does Carbon8 Water come in?

What is the price?

What is the size/footprint of Carbon8 Water?

How long is the cord?

Can I store the water tank away from the Carbon8, in the refrigerator?

Can I only use glasses to pour carbonated water into?

My machine makes noise while dispensing, is this normal?

Frequently Asked Questions

Returns & Exchanges

Payment

Gifting

Where do you ship?

How long does shipping take?

Return, refund & exchange policy:

Return, refund & exchange policy

How do I place a return or exchange?

Can I return a sale item?

Can I change/ cancel my order?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?

How do I track my order?Updated 2 years ago

How do I track my order?