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Carbon8 Help Desk

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return, refund &amp; exchange policy:&#xA0;</h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.&#xA0;<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">All products must be in its original packaging with CO2 canister removed for safe return shipping.</p>

We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment.  All prod

Return, refund & exchange policy:

Ordering

Shipping

What is the Carbon8tion Cycle

How do I order new CO2?

How many cylinders can be exchanged at a time?

How often should the cylinders be exchanged?

How to complete a refill with your exchange box.

What carrier are you using for exchange?

How long does it take for full cylinders to arrive after I have given the exchange box to USPS?

Can I cancel my Carbon8tion Cycle subscription?

Carbon8tion Cycle

Getting Started Guide

How does Carbon8 work?

Should I wash Carbon8 before use?

Will the water come chilled from Carbon8?

Why does the water need to be cold?

Can I keep room temp water in the tank?

I am having difficulties screwing in the CO2 bottle?

Using Carbon8

Where is Carbon8 made?

How many liters of water can you make with Carbon8?

Can I change the fizz level?

Is Carbon8 dual voltage?

Do I need a special water system to use the Carbon8 Sparkling Water Maker?

Can I add flavors into the tank?

My Carbon8 drizzles a little while dispensing...

How many colors does Carbon8 Water come in?

What is the price?

What is the size/footprint of Carbon8 Water?

How long is the cord?

Can I store the water tank away from the Carbon8, in the refrigerator?

Can I only use glasses to pour carbonated water into?

My machine makes noise while dispensing, is this normal?

Frequently Asked Questions

Returns & Exchanges

Payment

Gifting

Where do you ship?

How long does shipping take?

How do I track my order?

Return, refund & exchange policy

How do I place a return or exchange?

Can I return a sale item?

Can I change/ cancel my order?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?

Return, refund & exchange policy: 

Return, refund & exchange policy:Updated 2 years ago

Return, refund & exchange policy: