Returns & ExchangesUpdated 3 years ago
Return, refund & exchange policy
We offer risk-free returns for all orders. All returns must be requested within 30 days of receiving your order. You must provide your original order number in order to place a return. Refunds can only go back onto original form of payment. <br><br>All products must be in its original packaging with CO2 canister removed for safe return shipping.  </p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--how-do-i-place-a-return-or-exchange"><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->How do I place a return or exchange? </h3><p><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->We’re sorry to hear you didn't love your Carbon8. Please reach out to us at [email protected] with your order number and the products you’d like to exchange or return, and we'll take it from there. </p><p><br></p><p><br></p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return? </h3><p><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Once the item has returned to our facility in non-damaged condition, we will process the refund back to the original credit card. Credit card refunds usually take 5-10 business days to appear on your statement. </p><p><br></p><p><br></p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Yes, sales items can be returned. </p><p><br></p><p><br></p><h3 id="--td-border-1px-solid-cccbr-mso-data-placementsame-cell----td-border-1px-solid-cccbr-mso-data-placementsame-cell--can-i-change-cancel-my-order"><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->Can I change/ cancel my order? </h3><p><style type="text/css" id="isPasted"><!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}-->We're currently working through a high volume of orders and may not be able to change or cancel your order prior to shipment. </p>